Mike in the body shop has won my strong loyalty. Over the years, every time I've found that he's done whatever I've asked well, but then there are nice extras I didn't ask for and do not get charged for. They have been very creative in solving unconventional problems and they do high quality work that's always left me more than satisfied. I admit in life I haven't usually felt any sort of warmth towards body shops but this one is different. I think Mike really does go the extra mile to help lower costs, and I always feel like he is truly listening to me. I understand at some level I'm a customer and the purpose of the shop is to make money, but it really doesn't feel like that when you go talk to them. It feels like they care about you as a person and helping you have the best outcome that you need.